Expo Opens 23 Jun 2015, 08:30 AM EDT
FAQs

Q: Will recordings of the presentations be available if I am unable to attend the day of?

A: Yes, all presentations will be recorded and available for viewing three months after the live presentation date.

 
 

Q: Where can I access the presentation recordings?

A: You may access the recordings using your log in credentials for Future Shock Virtual Event.

 
 

Q: Where can I learn more about Autodesk training options from Advanced Solutions?

A: Visit www.AdvancedSolutions.com/Training to learn about Advanced Solutions’ live online training, custom training and e-learning options.

 
 

Q: Do I have to attend the virtual event presentations to be entered in the prize drawings?

A: Yes, only individuals who register for the event and attend presentations will be eligible for virtual event prizes.

 
 

Q: Who do I contact with questions regarding the virtual event?

A: Please send your virtual event questions to Info@AdvancedSolutions.com for a prompt response.

 
 

Q: Where can I learn about future Advanced Solutions’ Events?

A: Visit www.AdvancedSolutions.com/Events to view and register for upcoming online and in-person events.

 
 

Q: What are the technical requirements to participate in the event?

A.

A: This event runs on Adobe Flash software, so you need to have the latest version. Click here to download the latest version of Adobe Flash - it's free and only takes a couple of minutes.


B.

The most current version of your browser. To be able to access everything the virtual event has to offer, it is important that you have the latest browsers installed. Upgrading your browser is FREE and we recommend you do so prior to logging in. Please note that the software is not compatible with Internet Explorer 11

Click here to download and install the latest version of Apple Safari Browser for MAC

Click here to download and install the latest version of Mozilla Firefox for PC, MAC or Linux

Click here to download and install the latest version of Google Chrome for PC or MAC


C.

Cookies enabled for your browser. If your browser is not set to allow cookies, you may not be able to log in or access certain areas. Cookies are small amounts of text information stored by your browser that allow us to track who you are when you click between locations on the site.

The location of the cookie settings depends on the browser you’re using. It may be located in the “Edit” or “Tools” menu. If you can’t find it, go to the “Help” option in your browser and search for “enable cookies.”


D.

This event is best viewed with a Screen Resolution of 1366x768+ pixels. Should your screen resolution be smaller than recommended, you may have to use scroll bars to see sections of the interface.

How to change the Screen Resolution on a PC:

1.

Click on the Start button and go to Control Panel

2.

Select Display from the Control Panel

3.

Select Settings tab

4.

Adjust the Screen Resolution slider to 1366x768+

5.

Click Apply, then OK


How to change the Screen Resolution on a Mac:

1.

Go to System preferences on the Apple Menu

2.

Click on Displays

3.

Select the Display tab

4.

Select 1366x768 for Resolutions

5.

For best results, please select the highest resolution supported by your system

 
 

Q: Can I make sure my computer meets the requirements before I register?

A: Yes, you can run the system check by clicking here. If you fail any part of the check, click the “Detailed System Information” link at the bottom for suggestions to fix the issue. For a detailed explanation of Expos2’s recommended system requirements and technical specs, click here.

 
 

Q: My network is protected by a firewall. Will I be able to participate in the event?

It is possible that you may be able to successfully view the majority of our applications yet not see videos or chat items. This problem can occur because of certain firewall configurations. Firewalls are used to protect your system against malicious inbound traffic, but sometimes they also get in the way of things you want to see, like streaming video. In a corporate setting where your firewall may be hardware-based you may need to speak to your system administrator. For us to successfully reach a computer protected in such a way, we must have access through the Firewall for specific ports. Please open TCP/UDP port 1999, port 80 (HTTP) and port 443 (HTTPS). Also, it is a good idea to whitelist IP addresses 69.16.204.121 and 67.43.9.110.

 
 

Q: My network uses a proxy server. Will I be able to participate in the event?

A: It is essential that you not use a proxy server between your computer and our software. If you have a Proxy server, you must create a rule to allow your computer to directly access our servers. We cannot provide media streaming, video, voice or text chat through a Proxy server to your computer.

 
 

Q: Can I attend the event using my smartphone or tablet?

A: You will be able to access the chat using a smartphone or tablet. However, presentations will not be available if you use any Apple or Windows device or an Andriod device with Andriod 4.0 or later because Adobe Flash is not supported on these devices. You may wish to consider purchasing an app that enables you to view Flash. We do not recommend or endorse any specific app.