Expos2’s Detailed System Information

The following information pertains to your computer, your Internet connection and your firewalls.

Browser

To be able to access everything the virtual event has to offer, it is important that you have the latest browsers installed. Upgrading your browser is FREE and we recommend you do so prior to logging in.

OS & Browser Combinations

Expos2’s Virtual Events are supported on specific operating systems and browser combinations.

The supported combinations are:

  • Windows: Internet Explorer, Firefox & Chrome
  • Mac: Safari, Firefox & Chrome
  • Linux: Firefox

If you are using an unsupported combination, please close the browser window and open the Virtual Show URL in one of the supported browsers for your operating system

Cookies

To view all the features of Expos2’s Virtual Event Software your browser will need to accept cookies from websites. Cookies are small amounts of text information stored by your browser that allow us to track who you are when you click between locations on the site. If cookies are disabled, you will need to enable them. Depending on the browser you’re using, try looking in the “Edit" or “Tools" menus first. Failing that, go to the “Help" option in your browser and search for “enable cookies."

Flash Player

If the system check has indentified that you do not have Flash installed or need an updated version, follow the link below your browser and download the latest version of Adobe Flash Player:

http://get.adobe.com/flashplayer/

Audio Enabled

An audio playback device is necessary to listen to videos, audio chat, presentations, etc.

A headset with built-in microphone is highly recommended for presenters, and anyone participating in video chat.

Make sure your equipment is working correctly and your volume is adjusted for the optimum experience during the Virtual Event.

Server Accessibility

Although our software works very successfully on the vast majority of computer systems, we have identified several ways in which you may have partial blocks to our data. Should this occur, keep in mind the following:

It is possible that you may be able to successfully view the majority of our applications yet not see videos. This problem can occur because of certain firewall configurations. Firewalls are used to protect your system against malicious inbound traffic, but sometimes they also get in the way of things you want to see, like streaming video. In a corporate setting where your firewall may be hardware-based you may need to speak to your system administrator. For us to successfully reach a computer protected in such a way, we must have access through the Firewall for specific ports. Please visit the FAQ page for your Virtual Event, or contact the producer for details of the ports that need to be opened and the IP address to whitelist.

It is essential that you not use a proxy server between your computer and our software. If you have a Proxy server, you must create a rule to allow your computer to directly access our servers. We cannot provide media streaming or video through a Proxy server to your computer.

Please work with your System or Network Administrator to enable these settings for accessing the Virtual Event.

Screen Resolutions

Expos2's Virtual Events are best viewed with a Screen Resolution of 1366x768+ pixels. Should your screen resolution be smaller than recommended, you may have to use scroll bars to see sections of the interface.

How to change the Screen Resolution on a PC

  1. Click on the Start button and go to Control Panel
  2. Select Display from the Control Panel
  3. Select Settings tab
  4. Adjust the Screen Resolution slider to 1366x768+
  5. Click Apply, then OK

How to change the Screen Resolution on a MAC

  1. Go to System preferences on the Apple Menu
  2. Click on Displays
  3. Select the Display tab
  4. Select 1366x768 for Resolutions.

For best results, please select the highest resolution supported by your system.

If your screen resolution meets the minimum requirements and parts of the event screen are still cut off, it may be due to the number of toolbars you have active in your browser, or the size of your taskbar (on a PC) or dock (on a Mac). To optimize the amount of space available, disable all unneeded toolbars and hide your taskbar or dock.

Connection Quality

Packet Loss, Ping and Jitter determine the quality of your broadband Internet connection. Streaming media, voice and video communications require more than just raw speed.

What is the minimum and recommended connection quality I need to get the most from a Virtual Event?
A minimum successive ping result of 75 ms with 1% packet loss will allow for an acceptable experience with streaming media. A successive result of 50 ms with 0% packet loss is recommended.

To achieve this we strongly suggest a broadband connection using either DSL or Cable. To run Ping Test, visit www.pingtest.net. Remember, the built in system check for your Virtual Event will provide you with the best results as it will take into account other programs you are running.

Connection Speed/Bandwidth

What is Internet connection speed? Internet connection speed refers to the data transfer rate from the Internet to your computer. Basically that means the amount of time it takes your computer to download a given amount of data from the Internet.

Why is Internet connection speed important for participating in an Expos2 Virtual Event? Firstly Expos2's Virtual Event Software is not alone in needing a minimum amount of download speed to ensure that users have a great experience with all the features of the software. Applications and products that stream media require high minimum download speeds so as to avoid videos and presentations becoming choppy and to minimize lag.

Why can my Internet Speeds vary each time I run a test? The Internet is a global network, basically a vast grouping of computers transferring data to one another. Connection speeds will vary depending on many conditions such as the time of day and the amount of congestion on the Internet and importantly the plan you have with your provider.

Problems with a Slow Computer? Video streaming problems, even with a new, cutting edge and fast computer can also be traced back to a fundamental problem. You simply may have too many applications open at one time and they are slowing down your reception of the video stream. Close all applications except your web browser and media player. To consume this kind of content with the best results, try to use a computer running at 2GHz or more.

Webcam

A webcam is necessary for Presenters who are giving live video presentations and Exhibitors who wish to offer video chat.

A webcam is optional for Attendees. Having a webcam will allow you to actively participate in Video Chats. However, if you don’t have one, you will still be able to view the video feed from Exhibitors and other Attendees.